MEET OUR DRIVER-PARTNERS
Prior to your pickup, you can see your driver and vehicle details, including pictures, so you know who’s picking you up.
When you complete your ride, our app will ask you to rate your driver. Please provide feedback on your trip; these remain anonymous and help driver-partners improve their service. We monitor these ratings and only allow highly rated driver-partners on the platform.
Every driver partner is commercially insured with Ontario approved insurance.
Each driver partner has passed a background check that includes a National Criminal Record Check of Federal RCMP databases as well as Local Police databases, and driver abstracts.
All our drivers are rated by riders like you. Our drivers rate 4.5 stars out of five or higher.
We keep your safety in mind in each step of the RideCo experience.
Driver Background Checks
Every driver partner must pass a background check that includes a National Criminal Record Check of Federal RCMP databases as well as Local Police databases, and driver abstracts. We meet all regional standards and requirements.
Safe Pickup Procedures
Prior to your pickup, you can see your driver and vehicle details, including pictures, so you know who’s picking you up. Furthermore, we log the GPS coordinates of drivers and vehicles at all times through the RideCo driver-partner app.
Your Feedback Enhances Driver Accountability
After each ride, you can rate the driver-partner and share feedback. These remain anonymous and are shared in aggregate form to help driver-partners improve their service. To establish accountability and service quality we regularly monitor these ratings and only allow highly rated driver-partners on the platform.
All Riders Must be Registered
Before using RideCo, riders are required to create an account with their credit card and personal information. We maintain a detailed record of every trip and rider. Driver-partners are not allowed to pick-up anonymous riders. Drivers can only provide RideCo service to registered users that order rides through the RideCo app.
Every Ride is Insured
The safety of our riders and driver is important to us. You can rest assured that every ride on the RideCo platform is insured by an Ontario approved commercial ridesharing insurance policy. This coverage meets the insurance requirements for ridesharing set out in transportation bylaws in Ontario cities and includes up to $2,000,000 in liability coverage. For more detailed information on coverage and for the most recent insurance certificate please download the policy: RideCo Ridesharing Policy. For more information about insurance coverage for RideCo drivers, please visit Insurance for RideCo drivers by Northbridge.