Located in northern Virginia, Loudoun County Transit (LCT) was providing a paratransit service that picked up and dropped off passengers around the existing local fixed route. However, with a traditional scheduling and dispatching system that only accepted call-in and subscription bookings, scheduling trips had to be done manually which was inefficient and time consuming. When Keolis was engaged as the fleet operator, they partnered with RideCo to provide LCT with an automated on-demand solution.
LTC was seeking a solution to address the operational challenges in deliveringits paratransit service. The goal of the agency’s partnership with RideCo wasto innovate and automate LTC’s manual scheduling and dispatching processes, thatwere previously limited to call-in and subscription bookings, as well asimprove overall service KPIs.