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Loudoun County Implements Automated On-Demand Solution, Increasing Productivity by More Than 15%


Located in northern Virginia, Loudoun County Transit (LCT) was providing a paratransit service that picked up and dropped off passengers around the existing local fixed route. However, with a traditional scheduling and dispatching system that only accepted call-in and subscription bookings, scheduling trips had to be done manually which was inefficient and time consuming. When Keolis was engaged as the fleet operator, they partnered with RideCo to provide LCT with an automated on-demand solution.


LTC was seeking a solution to address the operational challenges in deliveringits paratransit service. The goal of the agency’s partnership with RideCo wasto innovate and automate LTC’s manual scheduling and dispatching processes, thatwere previously limited to call-in and subscription bookings, as well asimprove overall service KPIs.

“Scheduling and dispatching have become so easy and the burden on our operations team has significantly reduced through automating the process. RideCo’s software is seamless and the increase in productivity allows Keolis to provide LCT paratransit customers with a more accessible on-demand, door-to-door service.”
Alvin Hampton, General Manager, Keolis

RideCo Solution

With RideCo as the technology partner, LCT and Keolis now offer an on-demand, door-to-door, paratransit service that runs more efficiently using automated scheduling and dispatching software. Call-in and subscription bookings are available to riders, in addition to the new app-based booking option. The service has seen a significant improvement across all KPIs, including passengers per vehicle hour and on-time performance. Shared rides and overall paratransit ridership have increased as well, with failed search requests being minimized using RideCo’s dynamic scheduling and routing algorithm, Solver.

View the Loudoun County two-page case study.
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