Offering programs for senior residents and people with disabilities, Porter County Aging & Community Services (PCACS) was experiencing high demand for their transportation service. However, with reliance on manual intervention and poor productivity, PCACS could not keep up with the increase in demand using their existing legacy software. RideCo was engaged to implement its industry- leading solution, enabling PCACS to provide an efficient, demand-responsive paratransit program that could accommodate its increasing ridership.
PCACS was searching for an alternative solution that would mitigate challenges with service delivery and enable a more accessible transportation service for senior residents and people with disabilities. These challenges included serving a large low-density area using an inefficient legacy software that was unable to accommodate high trip demand.