$5M+
annualized cost savings
7%
increase in passengers per vehicle hour
4.9/5
average ride rating
See RideCo solution below
The On-Demand Transit Solution.

Overview

Prior to their partnership with RideCo, SEPTA was operating paratransit service using legacy software that was implemented fifteen years ago. With limitations in the previous software’s capabilities, alongside ongoing vehicle and driver shortages that systems across the country are facing, the agency was experiencing challenges operating and delivering a level of service that met the needs and expectations of customers today. In a bold step, SEPTA set out to future proof their transit system by adopting an industry-leading paratransit solution powered by RideCo’s on-demand transit technology.

"
[We] are taking definitive steps to enhance mobility for the residents of Philadelphia. SEPTA’s partnership with RideCo and the adoption of their software is turning [our agency’s] vision into reality—transforming our paratransit system in record time, delivering a better experience for our riders, and enabling us to achieve new milestones at a lower cost.
Leslie S. Richards, Chief Executive Officer and General Manager, SEPTA
"

Use Case

Paratransit

SEPTA has seen a complete transformation of their paratransit operations across reservations, scheduling, dispatching, and eligibility management functions. The automation and continuous optimization enabled by RideCo’s platform has allowed the agency to reallocate resources that were required with manual processes, to long-term efforts that align with the agency’s goals of continually improving operational and cost efficiency, as well as overall service delivery.

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