Sub-Processors

Last Updated: March 4th, 2022

To support RideCo in delivering the Services, RideCo engages third-party service providers as Sub-Processors.

This page identifies our Sub-Processors, describes where they are located, lists the services they provide to us, and identifies the type of Personal Information processed.

Our business needs may change from time to time and RideCo will periodically update this page to provide notice of additions and removals to our list of Sub-Processors.

Sub-Processor Name and Contact Information	Processor Activities	Types of PI Processed	Data Subject Types	Locations
Braintree (PayPal) www.braintreepayments.com	Payment services	Braintree provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo.	Payment card, email address, billing address	United States/Canada
Stripe www.stripe.com	Payment services	Stripe provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo.	Payment card, email address, billing address	United States/Canada
Zendesk www.zendesk.com	Customer support ticketing	Zendesk provides a support portal where customer support tickets submitted by users via the RideCo platform are stored, processed and responded to.	Email address, phone number, screen name, user support ticket content	United States
AppsFlyer www.appsflyer.com	Marketing campaign tracking	AppsFlyer provides marketing campaign tracking services to measure effectiveness of activities by tracking device IDs.	Device ID's	United States
Google www.google.com	Mapping, geocoding and address lookups	Google provides maps and address related services, including address auto-complete and reverse geocoding.	Location information, Search address information	United States
Mailchimp www.mailchimp.com	Email campaigns	Mailchimp provides mass mailing campaign services to known user lists.	Email address, screen name, email content	United States
Twilio www.twilio.com	SMS and voice services	Twilio provides anonymous calling features and SMS sending for ride and system updates to known users.	Phone number, SMS content including potential ride address information	United States
OneSignal www.onesignal.com	In-app push notifications	OneSignal provides in-app notifications sent to known device IDs for ride and system updates as well as marketing campaigns and information.	Device ID's	United States
Tableau www.tableau.com	Data visualization	Tableau provides online visualization services of data sets.	Operational data	United States
Amazon AWS www.aws.amazon.com	Web hosting	Amazon Web Services (AWS) providers cloud based server and database hosting. All platform data is stored in the AWS cloud, but access is controlled by RideCo employees, and all data is encrypted and effectively inaccessible to Amazon. AWS is also used as an email sending service for the platform.	All platform and operational data, email addresses, email content	United States