| Sub-Processor Name and Contact Information |
Processor Activities |
Types of PI Processed |
Data Subject Types |
Locations |
Braintree (PayPal)
www.braintreepayments.com
|
Payment services |
Braintree provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. |
Payment card, email address, billing address |
United States/Canada |
Stripe
www.stripe.com
|
Payment services |
Stripe provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. |
Payment card, email address, billing address |
United States/Canada |
Zendesk
www.zendesk.com
|
Customer support ticketing |
Zendesk provides a support portal where customer support tickets submitted by users via the RideCo platform are stored, processed and responded to. |
Email address, phone number, screen name, user support ticket content |
United States |
AppsFlyer
www.appsflyer.com
|
Marketing campaign tracking |
AppsFlyer provides marketing campaign tracking services to measure effectiveness of activities by tracking device IDs. |
Device IDs |
United States |
Google
www.google.com
|
Mapping, geocoding and address lookups |
Google provides maps and address related services, including address auto-complete and reverse geocoding. |
Location information, Search address information |
United States |
Mailchimp
www.mailchimp.com
|
Email campaigns |
Mailchimp provides mass mailing campaign services to known user lists. |
Email address, screen name, email content |
United States |
Twilio
www.twilio.com
|
SMS and voice services |
Twilio provides anonymous calling features and SMS sending for ride and system updates to known users. |
Phone number, SMS content including potential ride address information |
United States |
OneSignal
www.onesignal.com
| In-app push notifications |
OneSignal provides in-app notifications sent to known device IDs for ride and system updates as well as marketing campaigns and information. |
Device IDs |
United States |
Tableau
www.tableau.com
| Data visualization |
Tableau provides online visualization services of data sets. |
Operational data |
United States |
Amazon AWS
www.aws.amazon.com
| Web hosting |
Amazon Web Services (AWS) providers cloud based server and database hosting. All platform data is stored in the AWS cloud, but access is controlled by RideCo employees, and all data is encrypted and effectively inaccessible to Amazon. AWS is also used as an email sending service for the platform. |
All platform and operational data, email addresses, email content |
United States |
Salesforce
www.salesforce.com/
| CRM and Eligibility Management |
Defined per-agency. Examples include, but are not necessarily limited to: e-mail address, phone number, first and last name, emergency contact name, emergency contact phone number, driver notes, PHI required for Paratransit eligibility |
All platform and operational data, email addresses, email content |
United States |
