Last Updated: May 13, 2026
To support RideCo in delivering the Services, RideCo engages third-party service providers as Sub-Processors.
This page identifies our Sub-Processors, describes where they are located, lists the services they provide to us, and identifies the type of Personal Information processed.
Our business needs may change from time to time and RideCo will periodically update this page to provide notice of additions and removals to our list of Sub-Processors.
| Sub-Processor Name and Contact Information | Processor Activities | Types of PI Processed | Data Subject Types | Locations |
|---|---|---|---|---|
| Slack www.slack.com |
Communication and Storage | Employee communication and data storage. | All platform and operational data, email addresses | United States |
| FusionAuth www.fusionauth.io |
Authentication | FusionAuth provides all authentication against the RideCo platform, including SSO | Email, phone number | United States/Canada |
| PowerBI app.powerbi.com |
Data Visualization | PowerBI provides online visualization services for RideCo data sets. | All platform and operational data, email addresses | United States |
| HERE Maps www.here.com |
Real time navigation | Here Maps uses precise geolocation information to provide drivers with real time navigation instructions when performing passenger trips. | Device IDs, potential ride locations details | United States |
| Cloudfiles www.cloudfiles.io |
Eligibility Document Generation & Management | Reviews and transcribes paper-based paratransit applications, generates eligibility management letters, connects user profiles with Sharepoint and Dropbox for file management. | Name, Email, Phone Number, Address, Mobility Devices, PHI (disability, doctor) | United States |
| S-docs (To-be deprecated) www.sdocs.com |
Eligibility Document Generation | Generates and sends eligibility management letters | Name, Email, Phone Number, Address, Mobility Devices, PHI (disability, doctor) | United States |
| Intellistack (Formstack) www.intellistack.com |
Eligibility Forms, Proposed Document Generation | "Collects digital forms (applications, assessments, physician verification) and creates/appends data to user profiles. Proposed: Generates and sends eligibility managment letters". | Name, Email, Phone Number, Address, Mobility Devices, PHI (disability, doctor) | United States |
| CloudAnswers ReportSender www.cloudanswers.com/ | RPM Automated Reporting | Sends RPM generated reports to identified email addresses on scheduled cadence. | Email, Generalized eligibility data | United States |
| Appointiv www.appointiv.com/ | Eligibility Appointment Scheduling | Online appointment booking for assessments. | Email, Name | United States |
| Braintree (PayPal) www.braintreepayments.com | Payment services | Braintree provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. | Payment card, email address, billing address | United States/Canada |
| Stripe www.stripe.com | Payment services | Stripe provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. | Payment card, email address, billing address | United States/Canada |
| Zendesk www.zendesk.com | Customer support ticketing | Zendesk provides a support portal where customer support tickets submitted by users via the RideCo platform are stored, processed and responded to. | Email address, phone number, screen name, user support ticket content | United States |
| AppsFlyer www.appsflyer.com | Marketing campaign tracking | AppsFlyer provides marketing campaign tracking services to measure effectiveness of activities by tracking device IDs. | Device IDs | United States |
| Google www.google.com | Mapping, geocoding and address lookups | Google provides maps and address related services, including address auto-complete and reverse geocoding. | Location information, Search address information | United States |
| Mailchimp www.mailchimp.com | Email campaigns | Mailchimp provides mass mailing campaign services to known user lists. | Email address, screen name, email content | United States |
| Twilio www.twilio.com | SMS and voice services | Twilio provides anonymous calling features and SMS sending for ride and system updates to known users. | Phone number, SMS content including potential ride address information | United States |
| OneSignal www.onesignal.com | In-app push notifications | OneSignal provides in-app notifications sent to known device IDs for ride and system updates as well as marketing campaigns and information. | Device IDs | United States |
| Amazon AWS www.aws.amazon.com | Web hosting | Amazon Web Services (AWS) providers cloud based server and database hosting. All platform data is stored in the AWS cloud, but access is controlled by RideCo employees, and all data is encrypted and effectively inaccessible to Amazon. AWS is also used as an email sending service for the platform. | All platform and operational data, email addresses, email content | United States |
| Salesforce www.salesforce.com/ | CRM and Eligibility Management | Defined per-agency. Examples include, but are not necessarily limited to: e-mail address, phone number, first and last name, emergency contact name, emergency contact phone number, driver notes, PHI required for Paratransit eligibility | All platform and operational data, email addresses, email content | United States |
| Sub-Processor Name and Contact Information | Processor Activities | Types of PI Processed | Data Subject Types | Locations |
|---|---|---|---|---|
| OpenAI www.openai.com |
AI Booking Agent | OpenAI provides computing for AI-powered functionality. Only applies to services who have opted-in. | Email, phone number, display name, potential ride location details | United States |
| RetellAI www.retellai.com |
Voice synthesis | Retell AI provides voice synthesis for AI-powered functionality. Only applies to services who have opted-in. | Email, phone number, display name, potential ride location details | United States |
| iCabbi |
Opt-In Rider Services | iCabbi provides non-dedicated ride service options. Only applies to services who have opted-in to using iCabbi. | Email, phone number, display name, potential ride location details | United States |
| AutoCab |
Opt-In Rider Services | AutoCab provides non-dedicated ride service options. Only applies to services who have opted-in to using AutoCab. | Email, phone number, display name, potential ride location details | United States |
| UZURV |
Opt-In Rider Services | UZURV provides non-dedicated ride service options. Only applies to services who have opted-in to using UZURV. | Email, phone number, display name, potential ride location details | United States |
| Uber |
Opt-In Rider Services | Uber provides non-dedicated ride service options. Only applies to services who have opted-in to using Uber. | Email, phone number, display name, potential ride location details | United States |
| Lyft |
Opt-In Rider Services | Lyft provides non-dedicated ride service options. Only applies to services who have opted-in to using Lyft. | Email, phone number, display name, potential ride location details | United States |
| KUBA |
Opt-In Rider Services | KUBA provides multimodal journey plans. Only applies to services who have opted-in to using KUBA | Email, phone number, display name, potential ride location details | United States |
