With inconvenient and infrequent mobility options, Northeast San Antonio residents had limited access to key transit hubs using the existing fixed-route buses. In providing a service that did not meet the needs of its community, the three buses that were operating in the low-density suburban area were underperforming due to poor productivity. To deliver a more cost-effective and productive solution, San Antonio’s VIA Metropolitan Transit partnered with RideCo to replace the bus routes completely with on-demand transit.
San Antonio’s VIA Link’s current transit system posed many challenges for San Antonio’s residents. RideCo’s goal was to create a transit solution that addressed the challenges of underperforming bus routes in a low-density suburban area, small fixed-route catchment area and low service frequency, bus productivity of less than 15 boardings per vehicle hour, and limited access to transit hubs.