Transforming Urban Mobility: San Antonio VIA Metropolitan Transit's On-Demand Journey

About this webinar

Don’t miss the opportunity to join us on Tuesday, November 14th from 1:00 – 2:00 pm EST as RideCo's Mayank Aggarwal has a panel discussion with San Antonio VIA Metropolitan Transit's David Vidal and Raquel Reyes and zTrip's Bill George and Lauren Smith to speak about the agency's approach to build a modern microtransit service with SaaS software.

San Antonio VIA Metropolitan Transit, RideCo and zTrip will open the doors and discuss everything from inception, the decision to implement on-demand transit, specifics of how the service works, its impressive results, and what's on the road ahead!

In this webinar, you’ll learn:

  • How a large-footprint transit agency implemented on-demand transit to solve different mobility challenges in a cost-effective manner
  • What implementation looked like, the resulting metrics of the service, along with the journey it took to achieve these metrics

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Transit isn't the only thing available on-demand!

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our speakers

David Viddal
David Viddal
Manager of Contract Services, San Antonio VIA Metropolitan Transit

As a Manager of Contract Services with a focus on transportation services for over 7 years, David oversees and optimizes micro transit and paratransit contracts, ensuring seamless and efficient services while fostering strong relationships with contractors.

Raquel Reyes
Raquel Reyes
Administrator of Contract Services, San Antonio VIA Metropolitan Transit

A transportation professional with over 13 years’ experience in workforce planning and analysis for fixed-route, paratransit, and micro-transit services. Currently monitors the day-to-day operations for contracted Paratransit and Micro-Transit Services for the City of San Antonio, using data-driven analysis along with best practices to produce a safe, cost-effective service for customers.

Bill George
Bill George
CEO, zTrip

Bill George is a 35-year career veteran of the passenger ground transportation industry and the founder and CEO of WHC Worldwide|zTrip, the largest national taxi company in the United States. As CEO, he is responsible for the entire operation of zTrip, which is made up of more than 25 business units operating a fleet of more than 5,000 vehicles across 14 states.

Bill has owned and operated taxicab and ground transportation companies dating back to 1984. He served as Chief Executive Officer and President of Metropolitan Transportation Services, Inc. (MTSI). MTSI was Kansas City’s largest full-line passenger ground transportation service.

Bill has a passion for implementing transportation programs that enhance the communities his companies serve. He developed an approach that analyzed the lifecycle of his customers and how transportation could improve their lives.

He was recently awarded the Rosa Parks Spirit Award in recognition of a paratransit on-demand service he developed for the Kansas City Area Transportation Authority. Bill has been recognized as Operator of the Year by the TTA (formerly TLPA), an international trade group representing more than 1,000 passenger ground transportation providers.

Lauren Smith
Lauren Smith
General Manager, zTrip

A seasoned transportation professional with 16+ years of experience, is transforming the industry. As zTrip's General Manager for 6+ years, she's solidified its reputation as an innovative mobility company, emphasizing community connectivity, empowering essential workers, and enhancing accessibility.

Her expertise spans from claims management to dispatching, aligning perfectly with her mission to improve transportation for everyone. Lauren's commitment extends to the elderly and people with disabilities, managing finances, partnerships, and fleet metrics to provide accessible and safe transportation.

Lauren Smith's career embodies the transformative potential of transportation, fostering connectivity, and accessibility, empowering individuals of all ages and abilities to access growth opportunities.

Mayank Aggarwal
Mayank Aggarwal
Director of Programs, RideCo

As a Project Manager at RideCo, Mayank works with operations, clients, and technical teams to ensure successful service delivery and client satisfaction. He provides systems and analytics support to drive continuous improvement and achieve the service objectives. Mayank is an MBA professional with more than ten years of experience working in customer success, strategy, and operations.

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