Operational leaders can implement a more efficient eligibility process through RideCo’s paratransit software, reducing the manual administrative workload handled by eligibility teams. Using automated and customized workflows that are centralized within a single Eligibility Management platform, each step in the process is tracked, providing a full audit trail to streamline operational oversight. Automation and AI-driven tools such digital forms, automatic letter generation, and AI Form Processing also increase end-to-end processing efficiency, enabling proactive compliance with Americans with Disabilities Act (ADA) and Federal Transit Administration (FTA) regulations.
During times with high demand, operational leaders can equip reservations teams with the tools needed to deliver the highest standard of customer service. RideCo’s automated AI-powered reservation system, AI Agent, alongside independent booking options and enhanced communication through the Passenger App and web portal, scale call center capacity through decreasing inbound call center volume and agent load to improve wait and handling times.
A unified search and booking interface ensures riders are booked into the appropriate service, synchronizing data between the Eligibility Management platform and Profile Manager. When preferred times are unavailable, automated trip negotiation offers alternative trip windows that are optimized in real time to maintain efficient scheduling and consistent service quality.
Using RideCo’s paratransit scheduling software, operational leaders can replace static scheduling and batch runs, instead enabling dynamic scheduling that delivers high on-time performance and a more reliable passenger experience. When new rides are booked and unpredictable, but inevitable operational events risk disrupting service, RideCo’s patented optimization engine, Solver, re-optimizes schedules to maintain productivity and service levels without needing additional resources.
Automating subscription management also eliminates manual and time-consuming re-entry, and break management through Dynamic Breaks upholds compliance with union requirements while prioritizing vehicle productivity, reducing manual workload to increase operational efficiency.
Operational leaders can transform dispatching teams into a proactive service management function by utilizing RideCo’s paratransit dispatching software and Operations Center. Within the centralized dashboard suite are dispatching tools such as Driver Alerts and Dashboard, providing real-time visibility into driver behavior to help dispatchers promptly address issues and keep service running on schedule.
RideCo’s patented continuous optimization engine, Solver, minimizes service disruptions during operational events, re-optimizing manifests against guaranteed arrival times, historical and real-time traffic conditions, driver breaks, vehicle locations, and more. All optimizations are synchronized with the Driver App in real time, streamlining communication from the command center to drivers out on the road.
Through implementing a cloud-based solution, operational leaders can eliminate the high operating overhead required with building and maintaining specialized infrastructure, on-premise servers, and custom in-vehicle architecture. Operating on a one-tablet solution, RideCo’s paratransit software consolidates dispatching communications with commercial-off-the-shelf (COTS) hardware.
Using RideCo’s paratransit software, operational leaders have access to comprehensive user-driven data reporting, including standardized canned reports, raw data exports, visualization tools such as Performance Dashboard, and API integrations with business intelligence platforms such as Power BI. Data Insights supports operational leaders with data-informed decision making, without reliance on IT teams and manual database queries.
