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In 2024, Niagara Transit amalgamated five independent paratransit and microtransit contracts across twelve municipalities under one transit agency, with the goals of improving operational efficiency, delivering seamless passenger experience, and creating a more connected regional network. This ambitious transformation required a technology partner capable of supporting a diverse range of service models, including specialized transit, microtransit, and commingled operations across previously separate systems.
After selecting RideCo as the single mobility solution, Niagara Transit successfully transitioned all specialized transit, microtransit, and commingled services to create a single, integrated passenger experience. This strategic transition allows riders to travel seamlessly across municipal boundaries without managing multiple booking apps. Beyond improving accessibility and convenience for passengers, Niagara Transit achieved greater operational efficiency through a consolidated technology platform that streamlined service delivery across the region. Through RideCo, Niagara Transit has seen 2.1 average passengers per vehicle hour and 57% shared rides. The community and passengers have also experienced significant benefits, including seamless trip planning, increased service frequency, reduced transfers, and a highly reliable 93% average average pick-up on-time performance.
