With 2025 coming to a close, it's time to pause and reflect on the remarkable journey we've shared with our partners and the significant milestones we've accomplished as a team. This year, we continued to focus on helping agencies and municipalities transform their transit systems through innovative technology.
Our efforts have yielded extraordinary results, solidifying RideCo's position as a market leader in on-demand transit. We’re exceptionally proud to share a major achievement that underscores the scale of our impact: RideCo is now powering on-demand transit solutions for 5 of the 10 largest cities in the U.S. This is not just a number; it represents a profound collaboration with some of the nation's most heavily populated cities.
With RideCo’s industry-leading technology, we have been delivering successful implementations and driving results for our agency partners, ranging from increased operational efficiency, an improved passenger experience, and significant cost savings.
Within 18 months of implementing RideCo’s cloud-based paratransit solution, Southeastern Pennsylvania Transportation Authority (SEPTA) saw an improvement in operational efficiency that resulted in $8.8M+ annual cost savings and a 8.8% improved productivity in passengers per vehicle hour. The agency experienced a complete transformation of their paratransit operations across eligibility, reservations, scheduling, and dispatching functions. This modernization has allowed the agency to reallocate resources that were once required with manual processes, to long-term efforts that align with SEPTA’s goals.
Similarly, Kansas City Area Transportation Authority (KCATA) also realized significant improvements across operations, delivery, and the passenger experience by partnering with RideCo for their ADA paratransit service, RideKC Freedom. Each functional department leverages automation and continuous optimization technology, alongside strategic data-driven decision making, resulting in $2.64M in annualized cost saving through a 19% increase in passengers per vehicle hour and a 16% decrease in cost per passenger.
Our RideCo team has been hard at work supporting our agency and fleet partners as they launch new paratransit and microtransit services. Here are some of the cities we’ve launched together in 2025:
There are many more in our pipeline in 2026, be sure to connect with us on LinkedIn for the latest updates.
A partnership with RideCo goes far beyond providing innovative technology. Our dedication to supporting partners throughout the entire customer lifecycle and our commitment to continuous optimization and program improvement drives the RideCo Empower approach to customer success.
RideCo has completely transformed the way we manage our demand response operations. The platform automates many of the tasks that previously required manual intervention, allowing us to optimize routing, improve scheduling accuracy, and respond in real time to changing passenger demands. This has led to greater operational efficiency, improved on-time performance, and a noticeably smoother passenger experience. …Overall, RideCo has been a key partner in helping us deliver a more reliable, modern, and rider-focused transit system for our community.
— Deasiray Bush, Director, United Government of Wyandotte County
RideCo has easily been the best fit for our vision. From the start, they’ve worked closely with us to adapt our operations and [achieve] our KPIs. … Even features like editing trips…. RideCo built that out for us. It’s clear they’re invested in helping us succeed and scale our pilot program across New Jersey.
— Tom Moss, Project Manager, Senior Citizens United Community Services (SCUCS)
In 2025, the RideCo Empower approach resulted in:
We remained deeply attuned to our clients’ evolving needs, using their feedback as a driving force behind our innovation. Throughout the year, we introduced meaningful product enhancements designed to streamline operations, optimize performance, and expand the impact of our solutions:
Our innovation this year was recognized by METRO Magazine, when we were honored with their Innovative Solutions Award in the Paratransit category, alongside SEPTA and MetroLink Tulsa.
Throughout the year, our team participated in a variety of philanthropic efforts including an Earth Day clean up, a regional backpack challenge for local students, and a local food bank drive where we collected over 100 lb. of non-perishable food that equated to 1,190 nutritious meals. As we celebrate the holiday season, we’re continuing the spirit of giving by hosting a charity raffle with proceeds supporting the House of Friendship, a nonprofit organization that provides food, housing, addiction treatment, and neighborhood support to individuals and families.
We continued to grow in 2025 and added 30 full-time hires and 17 co-op students across Waterloo Region, Los Angeles, Philadelphia, and New York City. We’ll be further expanding the RideCo team to support our next phase of growth in the coming year, so if you’re passionate about public transit and improving how communities move, we encourage you to explore opportunities to join us.
As we look ahead to 2026, we’re preparing to launch some of the largest modernized paratransit services in North America. These upcoming launches represent major milestones not only for RideCo, but also for the public transit industry and the communities of riders who will benefit from more accessible, equitable, reliable, and rider-centered mobility.
But before we shift fully into the exciting work ahead, we are taking a moment to reflect on this year’s achievements, learn from the challenges we’ve overcome, and recharge with friends and family. Thank you for your continued partnership, your trust in RideCo, and the inspiration you provide for us to help improve mobility for all. We’ll see you in the new year!
