Reduce the need for multiple transfers and long in-transit times with efficient single trips.
This is one of the most important innovations that we have done to improve rider service … For people who live in a Community Connector zone, this makes the METRO vehicles as close as their smartphone … and it will greatly enhance their ability to use METRO services.
Jim Robinson, CFE, First Vice-Chair, METRO Board of Directors
Driver Scorecard provides daily summaries that outline driver behavior, incidents, and mistakes that impacted the service. This actionable information is designed to keep managers informed, allowing them to make improvements where necessary.
Improving Performance
By receiving alerts including pickup step delay, step ignored, late start, drop off step delay, and location areas, transit agencies are empowered to continuously improve their service productivity, reliability, and on-time performance.
What does it do?
With Driver Scorecard, agencies receive actionable information each day to identify driver trends and opportunities for coaching to improve overall system performance