On-demand transit revolutionizes legacy dial a ride in Houston and increases ridership by 19%

Houston, Texas

About this case study

The Metropolitan Transit Authority of Harris County (METRO) relied solely on their call center to manually book and schedule trips for their customers.

When the agency sought to modernize its operations and upgrade its legacy dial-a-ride software, they engaged RideCo to design and operate a customized and fully automated on-demand transit system. In the first 6 weeks of using RideCo's powerful on-demand transit platform and project management team, METRO's Community Connector service saw a 66% decrease in call center volumes, a 19% increase in ridership, and a 21% reduction in cost per passenger.

In this case study you'll learn:

  • How METRO Houston modernized their legacy dial-a-ride system with RideCo's state-of-the-art on-demand transit solution
  • The benefits of an automated transit platform vs manual booking and scheduling
  • How agencies can quickly modernize their operations to accomplish the goals and objectives unique to their transit system

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Quote Portrait

"With this app, operators will be able to onboard customers on their own... In the past they would have to call in over the radio and a dispatcher would have to schedule that trip for the driver and place it on the schedule. But this new service has allowed more freedom for the customer and more freedom for the operators to manage their own trips."

Michael Andrade, Director of Paratransit Services for METRO