The Metropolitan Transit Authority of Harris County (METRO) relied solely on their call center to manually book and schedule trips for their customers.
When the agency sought to modernize its operations and upgrade its legacy dial-a-ride software, they engaged RideCo to design and operate a customized and fully automated on-demand transit system. In the first 6 weeks of using RideCo's powerful on-demand transit platform and project management team, METRO's Community Connector service saw a 66% decrease in call center volumes, a 19% increase in ridership, and a 21% reduction in cost per passenger.
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"With this app, operators will be able to onboard customers on their own... In the past they would have to call in over the radio and a dispatcher would have to schedule that trip for the driver and place it on the schedule. But this new service has allowed more freedom for the customer and more freedom for the operators to manage their own trips."
